Abstract: For the supply chain management, the key for enterprises is how much income it can produce. Based on the theory of the balanced scorecard, an internal causality analysis framework in supply chain management is established, which shows the relationship within learning and growing, supply chain process, customer satisfaction and enterprise financial level, and in that analysis framework, using the system dynamics simulation method, this paper discusses the contact between the whole supply chain operation efficiency and enterprise individual performance result, which shows the change of enterprise’s profit caused by the improvement of supply chain coordination time through causal chain eventually. In this way, the enterprise’s actual efficiency caused by supply chain management is calculated out, which helps to provide guidance for implementation of enterprise’s supply chain management project.

Key words: supply chain management, balanced scorecard, system dynamics, simulation

摘要： 评价供应链管理的好坏，关键在于分析它为企业所带来的实际收益。依据平衡计分卡理论，构建供应链管理下的内在因果关系分析框架，表明学习与成长、供应链流程、顾客满意度和企业财务水平的相互联系，在此分析框架下，利用系统动力学模拟仿真的方法，探讨供应链整体运行效果和企业个体效能的关系，显示供应链协作时间的改进，经过因果链最终使企业利润发生多大程度的变动，这样，可以求解出供应链管理为企业所带来的实际效能，为企业实施供应链管理项目提供指导依据。

关键词: 供应链管理, 平衡计分卡, 系统动力学, 仿真