Abstract: To realize effective management and reuse for service knowledge in product service process, based on previous studies on service knowledge management, combined with ontology feature and structured methods, a ontology construction process model for product service knowledge is proposed. Service knowledge model is established for product service, customer knowledge and service resource knowledge. A architecture of product service domain ontology is proposed, providing the foundation for product service domain knowledge sharing and reuse.

Key words: manufacturing industry servicizing, product service knowledge, ontology, knowledge model

摘要： 为了对产品服务过程中的服务知识进行有效管理和重用，在对服务知识进行分析的基础上，结合本体的特点和构造方法，提出了产品服务知识领域本体构建过程模型；重点构建了产品服务过程中的产品知识、客户知识和服务资源知识模型；并基于此提出了产品服务领域本体知识体系结构，为产品服务领域知识的共享和重用提供基础。

关键词: 制造业服务化, 产品服务知识, 本体, 知识模型