Investigation and Application of Hierarchical Clustering Based on Rough Sets Pair Analysis in Customer Relationship Management

Computer Engineering and Applications ›› 2007, Vol. 43 ›› Issue (13): 220-223.

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Investigation and Application of Hierarchical Clustering Based on Rough Sets Pair Analysis in Customer Relationship Management

Received:2006-09-10 Revised:1900-01-01 Online:2007-05-01 Published:2007-05-01

系统聚类在客户关系管理的的研究与应用

唐志航杨保安

湖南工程学院计算机科学系

通讯作者: tang

Abstract

Abstract: Typical requests when using Clustering Analysis in data mining were introduced. Then knowledge reduction of information system based on Rough Sets Pair Analysis was discussed. A method applied to Hierarchical Clustering Based on rough sets pair analysis was proposed .The process of clustering analysis was described in detail by the example.

Key words: rough sets, sets pair analysis, Clustering, CRM

摘要： 介绍了数据挖掘领域中对聚类分析的典型要求，讨论了粗糙集和集对分析对信息系统的知识约简，提出了一种基于粗糙集联系度的聚类分析方法，论述了该方法的聚类过程，并给出了聚类分析的实例。

关键词: 粗糙集, 集对分析, 聚类, 客户关系管理

唐志航杨保安. 系统聚类在客户关系管理的的研究与应用[J]. 计算机工程与应用, 2007, 43(13): 220-223.

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Investigation and Application of Hierarchical Clustering Based on Rough Sets Pair Analysis in Customer Relationship Management

系统聚类在客户关系管理的的研究与应用

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