计算机工程与应用 ›› 2012, Vol. 48 ›› Issue (35): 25-30.

• 博士论坛 • 上一篇    下一篇

基于本体的产品服务知识模型研究

高  娜,赵嵩正   

  1. 西北工业大学 管理学院,西安 710072
  • 出版日期:2012-12-11 发布日期:2012-12-21

Product service knowledge model for manufacturing servicizing

GAO Na, ZHAO Songzheng   

  1. School of Management, Northwestern Polytechnical University, Xi’an 710072, China
  • Online:2012-12-11 Published:2012-12-21

摘要: 为了对产品服务过程中的服务知识进行有效管理和重用,在对服务知识进行分析的基础上,结合本体的特点和构造方法,提出了产品服务知识领域本体构建过程模型;重点构建了产品服务过程中的产品知识、客户知识和服务资源知识模型;并基于此提出了产品服务领域本体知识体系结构,为产品服务领域知识的共享和重用提供基础。

关键词: 制造业服务化, 产品服务知识, 本体, 知识模型

Abstract: To realize effective management and reuse for service knowledge in product service process, based on previous studies on service knowledge management, combined with ontology feature and structured methods, a ontology construction process model for product service knowledge is proposed. Service knowledge model is established for product service, customer knowledge and service resource knowledge. A architecture of product service domain ontology is proposed, providing the foundation for product service domain knowledge sharing and reuse.

Key words: manufacturing industry servicizing, product service knowledge, ontology, knowledge model