关键词: 行为特征, 收银口, 优化调度, 满意度, 模拟植物生长算法

Abstract: Behavioral operations management is a cross-discipline of behavioral sciences and management sciences, which has a broad development prospect. Customers’ satisfaction is directly related to the supermarket’s profits and market competitiveness. This paper studies a large supermarket. The dynamic scheduling problem is described as  maximizing customer satisfaction and minimizing operating costs as the goal with the rule of first in first out by a triplet[α/β/γ]. And it establishes a corresponding mathematical model. Then using plant growth simulation algorithm it does algorithm design. It uses the actual data to simulate and the results prove that the study is effective and feasible.

Key words: behavior characteristic, checkout, optimization scheduling, satisfaction, plant growth simulation algorithm