关键词: 干扰管理, 多技能工调度, 前景理论

Abstract: This paper studies the disruption management problem of multi skilled maintenance worker scheduling system and builds a disruption management model of customer demand change which aims to minimize the disruption effects on the original schedule. The model uses prospect theory to measure the disruption of three stakeholders which are customers, managers and multi skilled maintenance workers. Meanwhile it takes into account the constraints that the matching of the skills required by the task and the skills mastered by the multi skilled worker, as well as the constraint of the service time. The genetic algorithm is used to solve the model, and the effectiveness of the disruption management model is verified.

Key words: disruption management, multi skilled worker scheduling, prospect theory